YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 3-6 business days of the delivery of your Return at our warehouse based on the high volume of returns. We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We can assist you in finding something new if your purchase doesn't work out!
HOW DO I INITIATE A RETURN OR EXCHANGE?
Please email us at orders@sparrowmarketplace.com to initiate your return or exchange. Please include your order # in the subject, and let us know if you are returning the item for store credit, or would like to exchange it for another item!
WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?
1800 McFarland Blvd E Suite #114B Tuscaloosa, AL 35404
The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. The customer is responsible for shipping payment.
ADDITIONAL RETURN DETAILS
- We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
- The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- Merchandise must be returned within 30 days of the fulfillment date.
- Merchandise must be unwashed and unworn.
- Shoes must be unworn and free of any scuffs or marks.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Intimates + Bodysuits.
- If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
- SALE items are NOT eligible for Returns or Exchanges.
- Fashion Face Coverings are FINAL SALE and NOT eligible for Returns Or Exchanges.
- Bodysuits, Intimates, and Swimwear are FINAL SALE and NOT eligible for Returns or Exchanges.
- Please allow 3-6 business days for return processing.
- Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
- Store Credit does not expire.